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Terms & Conditions

Customer Care

At MrCaliPacks.Com, we are dedicated to providing exceptional customer care to ensure your shopping experience is seamless and enjoyable. Our Customer Care team is here to assist you with any inquiries, concerns, or assistance you may need.

Contact Us:

  • WhatsApp: 24/7 support is available on WhatsApp at 07535002202.

Our Commitment:

  • Responsive Support: Our team is committed to responding promptly to your messages and addressing your concerns with the utmost care and attention.

  • Problem Resolution: Should you encounter any issues with your order or have questions about our products, we are here to find swift and satisfactory resolutions.

Need Help? Here's How:

  1. Order Assistance: If you need help with placing an order or have questions about a specific product, reach out to us on WhatsApp.

  2. Returns and Refunds: For information on returns and refunds, please refer to our Returns Policy. If you require further assistance, our team is ready to guide you through the process.

  3. Product Information: Unsure about a product? Need more details? Our team can provide you with comprehensive information to help you make informed decisions.

  4. Feedback and Suggestions: We value your feedback. If you have suggestions or comments about our services or products, feel free to share them with us.

Why Choose MrCaliPacks.Com?

  • Reliable Service: Count on us for reliable and efficient service, from order placement to delivery and beyond.

  • Quality Assurance: We take pride in offering high-quality products. If you ever have concerns about the quality of your purchase, let us know, and we'll address it promptly.

Your satisfaction is our priority. Thank you for choosing MrCaliPacks.Com.

Privacy & Safety

At MrCaliPacks.Com, we prioritize the privacy and safety of our customers. We are committed to safeguarding your personal information and ensuring a secure online shopping experience. Please take a moment to review our privacy and safety practices:

1. Secure Transactions:

  • All online transactions on our website are secured with industry-standard encryption technology. This ensures that your payment information is protected against unauthorized access.

2. Collection of Information:

  • We collect only the necessary information required to process your orders and provide a personalized shopping experience. Your data is handled with the utmost confidentiality and is never shared with third parties without your explicit consent.

3. Use of Cookies:

  • Our website uses cookies to enhance your browsing experience. These cookies are used for analytical purposes and help us improve our website functionality. You have the option to disable cookies in your browser settings.

4. Transparent Privacy Policy:

  • Our Privacy Policy outlines in detail how we collect, use, and protect your personal information. We encourage you to review our Privacy Policy to understand how your data is handled.

5. Email Communication:

  • We may occasionally send you emails related to your orders, promotions, and updates. You can opt-out of marketing communications at any time by following the instructions provided in our emails.

6. Account Security:

  • Protecting your account information is a priority. Ensure that your login credentials are kept confidential, and if you suspect any unauthorized access, contact our Customer Care immediately.

7. Compliance with Regulations:

  • We adhere to applicable data protection laws and regulations to ensure that your privacy rights are respected and protected.

8. Continuous Improvement:

  • We regularly review and update our privacy and safety measures to stay current with industry standards and provide you with the best possible protection.

Your trust is of utmost importance to us. If you have any questions or concerns regarding your privacy and safety while using our services, please don't hesitate to reach out to our Customer Care team.

Thank you for choosing MrCaliPacks.Com.

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

Shipping policy

Processing Time- Buy online before 11.30am Mon-Fri (excluding any holidays) and we will send out the same day, if order is placed after 11.30am your order will go out the next business day. ● Cost Of Delivery- Delivery is charged at £4.99 no matter the size of the order. ● Delivery Method- Royal Mail tracked 24 hour delivery, 1-2 days after dispatch. ● Tracking- A tracking number will be given to all customers once dispatched (pls leave a mobile phone number and email for tracking to be sent to you). ● Returns- If you are unhappy with your purchase we are happy to accept returns, returns are accepted within 14 days of delivery, returned goods must be returned in their original unopened packaging & in their unused state, buyer pays for the safe return of the order. We will give a full refund minus shipping fee once we have inspected the order (1-3 days after we receive the return back). Return address- MrCaliPacks.Com, 2 Fletchers Way, East Goscote, Leicester, LE7 3ZG. ● Shipping Restrictions- We are unable to deliver to Ireland, Northern Ireland, Jersey, Guernsey, Isle of Mann & P.O boxes.

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